POLICY SUMMARY
| Cancellation period | 14 days from receipt of your order |
| Money-back guarantee | 30 days from delivery |
| Return shipping costs | At the customer's expense (except for defective products) |
| Repackaging fees | None |
| Refund processing | After receipt and inspection of the returned product at our warehouse |
Effective from: January 2026
You have 14 days from receipt of your order to exercise your legal right of cancellation. Beyond this period, you may still benefit from our 30-day money-back guarantee (see Section 4). Any request made after these periods cannot be processed, except under the legal guarantee of conformity or for a hidden defect.
A) Defective, damaged or non-conforming product: 100% refund of the product price. Return costs refunded upon presentation of proof. Initial shipping costs refunded if the issue is attributable to Getdoumi.
B) Change of mind (unopened product — within 14 days):
100% refund of the product price. Initial shipping costs refunded. Return costs at your expense. Please note that a handling fee of £3.77 will be deducted from your refund to cover warehouse processing costs upon receipt of your return.
C) Dissatisfaction after use (30-day money-back guarantee):
Refund of 30% to 100% of the product price, excluding shipping costs, depending on the condition of the returned product, the duration and conditions of use, and the customer's order and return history. Initial shipping costs not refunded. Return costs at the customer's expense. Please note that a handling fee of £3.77 will be deducted from your refund to cover warehouse processing costs upon receipt of your return. The product must be returned to our warehouse for the refund to be processed (see Section 4.2).
Refund refused (0%) for any product subject to improper use or damaged by the customer.
The following products are excluded or eligible for a reduced refund only, except in the case of a proven defect:
To request a refund, contact our Customer Service before returning the product:
Email: contact@getdoumi.co.uk Subject: Refund request — Order no. [order number]
Information to provide: order number, product concerned, reason for the request, description of your use (for the 30-day guarantee), photos if the product is defective.
Our team will respond within 24 to 48 hours with its decision, the refund amount granted, the return warehouse address, and detailed instructions for the next steps.
Once your request has been accepted, return the product at your own expense to the warehouse address provided by our Customer Service. Pack the product carefully, include a copy of your invoice, and keep your proof of postage. We strongly recommend using a tracked shipping service.
The refund will be issued within a maximum of 14 days after receipt and inspection of the returned product at our warehouse. An additional display delay of 3 to 10 days may apply depending on your bank.
The refund is made using the same payment method used for the purchase (credit/debit card, PayPal).
In accordance with the Consumer Contracts Regulations 2013, you have a legal right of cancellation of 14 days from receipt of your order. The product must be returned unopened in its original packaging. You must notify your decision by email to contact@getdoumi.co.uk before the end of the 14-day period.
Refund: 100% of the product price + initial standard shipping costs. Return costs at your expense.
In addition to the 14-day legal right of cancellation, Getdoumi offers a 30-day commercial guarantee from the date of delivery to let you try our product. In the event of dissatisfaction, you are entitled to a refund of 30% to 100% of the product price, depending on the condition of the product and the conditions of use, as assessed by our Customer Service.
To benefit from the 30-day money-back guarantee, the customer must return the product at their own expense to the warehouse address provided by our Customer Service.
This commercial guarantee does not apply to products returned in an unhygienic condition, damaged by the customer, or used in a manner not in accordance with the care instructions.
Getdoumi reserves the right to refuse a refund in the following cases:
In the event of a dispute, contact our Customer Service:
Email: contact@getdoumi.co.uk Hours: Monday to Friday, 9am–6pm Website: www.getdoumi.co.uk
Your statutory rights as a consumer are not affected by this policy. Nothing in this Refund Policy limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to a full refund, repair or replacement for faulty goods.
Getdoumi reserves the right to modify this Refund Policy at any time. The version in force is the one published on our website at the time of your order.
Getdoumi — Customer Service Email: contact@getdoumi.co.uk Hours: Monday to Friday, 9am–6pm
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